General Terms & Conditions
General Terms & Conditions – The experience is offered subject to availability and weather conditions. Yorkshire Outdoors cannot guarantee that the experience will not be withdrawn if the weather conditions on the day render the experience unsafe. The experience will then be rescheduled for another date. In the event of an experience being withdrawn (not due to adverse weather conditions) the customer or recipient will be offered an alternative date to undertake the experience. Session lengths are meant as an approximation only. A full itinerary of any experience is available from our Customer Service Team by calling 01845 53 77 66. The experience is provided subject to any restrictions stated on the website or via other information provided. A failure to comply with such a restriction will prevent the customer or recipient from undertaking the activity and in such circumstances Yorkshire Outdoors is under no duty to provide an alternative experience or a refund. Please note that the recipient must provide a proof of their age if requested to do so.
Gift Vouchers – The recipient will not be permitted to commence the experience unless in possession of a valid voucher. A voucher will be deemed invalid if out of date, and is both activity specific and recipient specific. The voucher is valid until the date specified on it. If the customer or recipient is unable to utilise the voucher before the expiry date, upon payment of an administration fee of £25.00per person and the payment of any increase in the operators fees (if applicable) the company shall reissue a voucher for the same experience which shall be valid for a further 3 months.
Exchanges (Gift Vouchers) – The customer or recipient may exchange the voucher for another experience from our selection subject to the payment of any difference in price of the experience. The customer or recipient shall not be permitted to exchange the voucher if the experience has been booked. The customer or recipient will not be allowed to exchange the voucher or be entitled to a refund in the event of losing the voucher.
Medical Conditions – Due to the nature of some activities, participation may be dangerous to health. Accordingly the recipient must notify both a representative of Yorkshire Outdoors before booking the experience of any medical condition likely to affect them. Upon signing in for the event customers are required to sign a waiver confirming their suitability for any activities they wish to participate in and absolving the company of any responsibility for ill health as a result of taking part.
Refunds and cancellations (Gift Vouchers) – Customers are not permitted to cancel a Gift Voucher, though one can be transferred to another party at a charge of a £25.00per person administration fee, provided the voucher has not expired and the experience has not been booked with the operator. Yorkshire Outdoors reserves the right to postpone or discontinue an experience at its own discretion and an alternative activity/date will be offered to the customer. Vouchers entitle the holder to participate in a particular activity however do not have a value therefore refunds are not given against vouchers. Any changes 1 month prior to an event date will incur a re-booking charge of £25per person, and changes within 14 days are not permitted.
Refunds and cancellations (Other Events) Yorkshire Outdoors reserves the right to discontinue an experience at its own discretion and an alternative will be offered to the customer. The customer shall not receive a refund if the event does not take place because of national war, prohibitive government regulation or anything else beyond the reasonable control of Yorkshire Outdoors. The customer shall not receive a refund if they cancel the event.
Exclusion of liability – Yorkshire Outdoors shall not be liable for the death or personal injury of the customer, recipient or third party unless it is due to the negligence of Yorkshire Outdoors. Yorkshire Outdoors shall have no liability for damage to property, consequential losses or expenses suffered, which includes but is not limited to loss of anticipated earnings, profits, goodwill, reputation, business receipts or contracts, losses or expenses resulting from third party claims.
Statutory rights – Nothing in these terms and conditions will affect the Customers statutory rights. These terms and conditions are subject to the law of England and Wales. All disputes shall be subject to the exclusive jurisdiction of the courts
It is essential to maintain efficiency in bookings and reservations and our commitment to servicing agreements with clients that we operate a no refund no cancellation policy with no changes once booked and confirmed by payment of monies.
In light however of the extraordinary potential risk of coronavirus we are prepared to accept postponement of bookings up to 10 days prior to scheduled event and will rearrange to a suitably and mutually acceptable date within 6 months ahead. This is specifically for bone fide effects of the virus only and does not give approval for or acceptance of changes willey nilley.